We are military members stationed overseas and our daughter recently had to have some extractions done, totaling about $1600. According to the UC, member has to front the costs, than get reimbursed by them.
After numerous unanswered emails in which we were inquiring about the status of our claim, we finally got a hold of someone in Customer Service, who informed us that a check was sent directly to the provider! We are the ones who are supposed to receive it, since we fronted the money through our credit card. Now we are told that they have to see if the provider cashed the check, if they did they have to request a refund from them, and then reissue that to us !?!
Who is paying for the interest accrued on the credit card in the meantime? This is beyond frustrating in all aspects, the military needs to change this archaic system and dump UC altogether since they can't get their own rules figured out.
Reason of review: Problems with payment.
Monetary Loss: $1626.
Preferred solution: Let the company propose a solution.
I didn't like: Having to pay out of pocket, Slow to no communication, Very archaic system of reimbursement, Poor customer service.