Not resolved

United Concordia (UC) denies claim. States didn't receive x-rays.

Dentist office sends three more times. Still denied. Can't find x-rays. I call and want to know why they can't locate x-rays.

Then UC finds xrays. UC states procedure not covered unless tooth is cracked. Doesn't looked cracked to UC. I speak with UC customer advocacy for review.

Letter arrives today. UC now agrees with dentist that tooth was cracked but still denied.

About $850. First can't find xrays sent over four times then moves bar on qualifying coverage.

Product or Service Mentioned: United Concordia Dental Medical Claim.

Reason of review: Poor customer service.

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