This company is the worst! They denied claims that there is proof that they received pre-op and o=post op xrays for from electronic clearing houses.
They will do anything not to pay a claim. we sent an Xray showing half the tooth decayed on a patient and billed for a root canal. Then we billed a crown with is standard care after a root canal they wanted a final film of the root canal even though they paid for the root canal based on the first xray. they we send a copy of the finished root canal and they never paid us stating that we never sent the the xrays even thought we have all the claim IDS and then they don't answer the phone.
They use delay tactics, ask for information they already have to postpone timely payment. Then they don't answer the phone stating that they have too high of volume of calls. How is it legal for Insurance companies to take money from consumers for their care and not answer the phone for the healthcare workers that are providing care for them.
Ultimately offices have to bill the patient when insurance doesnt pay legitimate claims because the consumer doesnt know that they are the only ones that can fight to get these companies to pay. But more than not , The consumer gets mad at the dentist because they dont like dentists anyway, Instead of joining forces to help pay their claims.
Product or Service Mentioned: United Concordia Dental Medical Claim.
Reason of review: Poor customer service.