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I signed up for United Concordia Dental in the beginning of April through the DMDC.mil Beneficiary Web Enrollment (BWE) website. After signing up and entering my payment information, their website informed me that I was covered as of the following day. Later in April,...
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I didn't like
  • Rejected claims
  • Customer service
  • Lied about coverage start date
#1273312
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Bad customer service. They stall for months on claims and then deny payment for ridiculous reasons..like saying a crown on a tooth broken almost to the gum line was for 'cosmetic reasons' like I only wanted a tooth there--in the back--to look good. Silly. Coverage is...
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AcidicKeelBilledToucan
AcidicKeelBilledToucan

Bad customer service. They stall for months on claims and then deny payment for ridiculous reasons..like saying a crown on a tooth broken almost to the gum line was for 'cosme...

1.8
I liked
  • Nada
I didn't like
  • Company
#1269373
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As a dentist, I am appalled that United Concordia is allowed to operate as a business. There is a systematic effort on their part to deny care. What is needed is a whistleblower within the company to reveal what appears to be a effort to reject legitimate claims....
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Anonymous
Anonymous

They make up reasons to not pay e.g. "Qualifying" medical condition. And they do not explain any of these on the EOBs that you receive.

1.0
#1256354
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My husband and I both have dental Insurance, they keep denying our family's claims stating we never gave them the information of our other insurance. I have given them this information at least Eight times over the past three years ( by phone and mail ) , so has my...
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1.0
#1247126
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I have been trying to get approval for a procedure that 4 different dentists have told me I need including the periodontist. Apparently the dental adviser at United knows something more than all of those other dentists and has refused to cover the service. I was told...
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#1242467
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In Juky 2014 my husband had several crown anwith attachments for partials. UC denied the claim b/c they claimed he had perio disease. Thing is, he had already had that treated and the crown helped strengthen the tooth for the partial attachments. The dentist office...
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#1234973
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United Concordia Dental - No one accepts UC because you don’t pay them enough!

No one accepts United Concordia anymore and I have had three referrals since Feb for a root canal. I live in a very populated military area but everyone has dropped out of UC and now the closest choices I have are 100 miles away. They all say that UC doesn’t pay them enough. Meanwhile my tooth is rotting.
1.0
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Additional Fees
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Diversity of Products or Services
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Value for money
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#1231580
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United Concordia Dental - Scammed

Paid in for a year and they didnt give a single cent for a simple cleaning.
1.0
Details
Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1226409
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I am overseas and went to one of the approved dentists on their list. The dental office were supposed to do fillings on my feet within the limit I had for the year through United Concordia. Not only did their approves dentist do damage to one of my teeth that I will...
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1.0
#1220651
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Contact United Concordia Dental

Mailing Address:
United Concordia Companies, Inc.
P.O. Box 69420
Harrisburg, PA 17106-9421
Phone:
(800) 332-0366
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Why does it take over a month for a pre d for a crown lengthening when I am in pain and my current crown is hanging on for dear life. Hopefully I don't have an infection either as I just had to reschedule my procedure ONCE again because my pre d is not complete. Maybe...
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Anonymous
RandomReservist

Sad to know it's not just ridiculous customer care/support for the service members...I have an infection in my gum that was identified in Nov. My periodontist, not in network ...

1.2
#1210105
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