Product: United Concordia Dental Customer Care Clear all filters (0 of 7 reviews match)
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United Concordia Dental - Denied Claims

I had a bad experience from the customer representatives i spoke with asking questions about denied claims. I called two time ls in two dufferent days . First one was rude and the second one hang up on me.
1.0
Details
Customer service
Product
United Concordia Dental Customer Care
#1304691
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I work at a Dental office at the front desk and daily I have to call this place to verify patients insurance plans.If for some reason I can not obtain the information I need or simply request a fax through the automated line then I have to wait anywhere from 18-22...
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Product
United Concordia Dental Customer Care
#1061013
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Everytime I try and get ahold of a representative because the automated system cannot provide me or cannot locate the patient i need. So it trys to connect to customer service and of course they don't ever accept the call nor will they help you if you have any...
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1.0
Product
United Concordia Dental Customer Care
#962687
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My employer, a VERY large govt. service -Los Angeles Unified School District - is offering United Concordia PPO as a replacement for MetLife PPO for the 2017 benefit year. It appears the benefits committee did not perform 'due diligence' in researching this company...
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Anonymous
Jane

Hate how the only PPO for Dental is now United Concordia. Like many people EVERY claim that my dentist made was denied except for a basic cleaning. This was a United Preferred...

Anonymous
Anonymous

United Concordia is about the worse dental insurance ever! I work in a dental office and trying to get United Concordia to approve any service is extremely frustrating. I was ...

1.0
Product
United Concordia Dental Customer Care
I didn't like
  • Fraud in advertising
#933375
Reply to reviews
United Concordia is incompetent.They deny claims for covered procedures with the same excuse - xrays or other diagnostics not included. It is total Bull Sh*t as my dentist provides all required documentation when filing claims. Of course, it is just an excuse for them...
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Anonymous
Anonymous

these stars should all be 1 or 0 not sure why they went to 2

2.0
Product
United Concordia Dental Customer Care
#913068
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I spent 18 minutes on hold for an extremely rude young lady to end a long difficult conversation regarding A PATIENTS CLAIM WITH "I HOPE YOU HAVE A BETTER DAY".WELL, IF YOU WOULD PROVIDE THE SERVICES YOUR CUSTOMERS PAY FOR AND PAY the claim! i was told a patients SSN#...
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Anonymous
JP

Don't worry Anonymous, they will bite you sooner or later. They probably told you they paid your dentist and a year later you will find out your dentist has been trying to g...

Anonymous
Anonymous

I love United Concordia Dental. So far, all is well!

1.3
Product
United Concordia Dental Customer Care
I didn't like
  • Constant run around on paying claims they owe
#862284
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Customer service is ***!! After repeated calls in reference to a claim, I finally demanded to speak to initial rep. Rep. returned call, and I was told by rep. "That anybody could have helped me; we are busy, calls back to back and advised that they do not have time to...
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1.0
Product
United Concordia Dental Customer Care
I didn't like
  • Paying for insurance they will not deliver
  • Dont pay claims
  • Denied legitimate claims
#825658
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